Privacy Policy

I. How Do We Collect Personal Information?

• Personal Information You Provide to Us
• Personal Information We May Automatically Collect About You
• Personal Information We May Receive from Third Parties (with your consent)

Personal Information You Provide to Us

• Full legal name, email address, phone number, and billing address;
• Demographic information (e.g., age, education level, years of work experience);
• Career-related details (resume, job history, current role, industry, career goals, skills, and challenges);
• Account credentials (username, password);
• Social media profile information (e.g., LinkedIn handle) if you choose to link your account;
• Testimonials, survey responses, or feedback you voluntarily share;
• Additional information disclosed to you at the point of collection or pursuant to your consent.

A. Personal Information We May Automatically Collect About You

• Device and technical details: IP address, device ID, web browser type, operating system, platform, and referral source;
• Usage data: Date/time of your visit, pages viewed, time spent on the Website, links clicked, and engagement with service booking tools (e.g., package selections, consultation scheduling).

B. Cookies & Technologies Used to Collect Personal Information

• Cookies: Small data files stored on your device to enhance navigation, remember preferences, and track service-related interactions. You may disable cookies via your browser settings, but this may limit access to certain Website features (e.g., booking tools).
• Web Beacons: Electronic files in Website pages or emails to count visitors, track content popularity, and verify email open/click activity.
• Embedded Scripts: Temporary code downloaded to your device to track interactions (e.g., link clicks) while you use the Website; deactivated after you leave.
• Analytics: Tools like Google Analytics to measure Website performance, understand user behavior (e.g., service interest, navigation patterns), and refine our offerings. Google Analytics uses first-party cookies and collects anonymous data—you can opt out via Google’s browser add-on or cookie settings.

C. Personal Information We May Receive from Third Parties

• Social media platforms (e.g., LinkedIn) in accordance with your privacy settings (e.g., profile details, professional background);
• Trusted service providers (e.g., payment processors, video conferencing tools) to facilitate service delivery (e.g., secure payment processing, coaching session hosting);
• Publicly available sources (e.g., professional networking sites) to supplement career-related insights, with your prior approval.

II. How Do We Use Your Personal Information?

Use and Purpose of Processing

• Provide the Services you request (e.g., conduct coaching sessions, create personalized career action plans, review resumes);
• Process bookings, schedule consultations, and share service-related deliverables (e.g., digital action plans, feedback reports);
• Respond to inquiries, provide support, and communicate updates about your service (e.g., session reminders, deliverable notifications);
• Personalize career recommendations (e.g., skills development, job search strategies) based on your goals and background;
• Improve our Services (e.g., analyze usage data, refine coaching methodologies, address feedback);
• Comply with legal obligations (e.g., tax record-keeping, fraud prevention);
• Protect the security of our Website and Services (e.g., verify user identity, detect unauthorized access);
• Market our Services (e.g., share updates on new coaching packages) if you have opted in to marketing communications;
• Other purposes disclosed at the time of collection or pursuant to your consent.

Sharing Your Personal Information

• Third-Party Service Providers: Shared with vendors that perform functions on our behalf (e.g., payment processors, video conferencing platforms, email service providers). These providers are bound by confidentiality agreements and may only use your data to deliver their services to us.
• Legal & Regulatory Requirements: Disclosed without notice if required by law (e.g., court order, subpoena) or to protect our rights, property, or safety, or that of our clients or others.
• Business Transfers: Transferred in the event of a merger, acquisition, or sale of all/substantially all assets—you will be notified of any such transfer via email or Website notice.
• Aggregated/De-identified Data: Shared with third parties (e.g., industry partners) only in anonymized, aggregated form (e.g., “60% of clients seek career transition support”) for research or business intelligence purposes.
• With Your Consent: Shared with third parties explicitly authorized by you (e.g., referring employers, career development partners) to support your career goals.

III. Links To Other Websites

IV. How Will We Contact You?

• Service-related communications (e.g., session confirmations, deliverable updates) via email, phone, or text message—these are non-opt-out (required to fulfill your service).
• Marketing communications (e.g., new service announcements, special offers) via email or text message only if you have opted in. You may unsubscribe at any time via the “unsubscribe” link in emails or by replying “STOP” to text messages.

V. What Are Your Communications Choices?

• Email Marketing: Opt out by clicking “unsubscribe” in any marketing email or contacting us (see Section XI).
• Text Messages: Opt out by replying “STOP” to any text or contacting us. Message and data rates may apply.
• Do Not Track (DNT): We do not track users across third-party sites for targeted advertising and do not respond to DNT signals. Third-party sites may have their own tracking practices.

VI. How Do We Protect Your Personal Information?

• Encrypted communication channels (e.g., SSL for Website traffic, secure video conferencing for coaching sessions);
• Secure storage systems with restricted access;
• Regular security audits and updates to data protection practices.

VII. How Do We Store Your Personal Information?

• Service-related data (e.g., session notes, action plans, career background) is retained for 2 years after your last service interaction, unless you request earlier deletion.
• Payment and legal records are retained for 7 years to comply with tax and regulatory requirements.
• Anonymized/aggregated data may be retained indefinitely for business intelligence.

VIII. Your Privacy Rights

• Right to Know/Access: Request confirmation of whether we process your data and access to the Personal Information we hold.
• Right to Correction: Request correction of inaccurate or incomplete Personal Information.
• Right to Deletion: Request deletion of your Personal Information, except as required by law (e.g., tax records).
• Right to Data Portability: Request a copy of your data in a portable format (e.g., CSV, PDF) for transfer to another service provider.
• Right to Opt Out: Opt out of marketing communications (as outlined in Section V) or the use of your data for non-service purposes.
• Right to Non-Discrimination: We will not penalize you for exercising your privacy rights (e.g., denying services, increasing fees).

IX. International Users

X. No Children’s Personal Information

XI. How To Contact Us

Email: major@dusktree.pro

Mail: Dusktree LLC, 1082 CHURCH ST, AVERA, GA 30803-6253, USA